Receptionists and Information Clerks
Receptionists and information clerks are the friendly faces who welcome visitors and help organizations run smoothly by managing front desk operations. They answer phones, schedule appointments using digital calendars, greet guests, and maintain important databases with customer information. This role requires strong communication skills, multitasking abilities, and familiarity with office software like scheduling systems and customer management platforms. Many receptionists work in modern office environments that emphasize teamwork and customer service, making it a great entry-level position for developing professional skills.
Did you know?
Most receptionist positions in the US require a high school diploma and emphasize strong verbal communication, customer service, and organizational skills.
At a glance
Typical average pay
$36,900 Avg/yr
Growth
Stable
Top skill
Speaking
Things to consider
Technology Proficiency Expectations
American employers typically expect receptionists to be proficient with multi-line phone systems, computer software like Microsoft Office, and various digital scheduling platforms.
Career Advancement Opportunities
While entry-level friendly, receptionist roles often serve as stepping stones to administrative assistant, office manager, or customer service supervisor positions in American companies.
Key responsibilities
File and maintain records.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Analyze data to determine answers to questions from customers or members of the public.
Enroll individuals to participate in programs and notify them of their acceptance.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.